Our phone lines are now live! From 8am today we have been taking phone calls to book you back into our program. Our centre remains closed until Saturday 1st August, and as such we are not open for walk ins. We would like to thank everyone for their patience as the phones have been inundated.
Our phone line hours from Monday 20th July are:
Monday - Friday: 8am-12pm & 4pm-7pm
It's not long now until our much awaited re-opening on Saturday 1st August!
We are working hard to make our centre as safe and healthy as ever, and invite you to take a look at some of our most frequently asked questions, the health and safety measures we will be continuing to implement, and the current NSW guidelines we are adhering to.
How can I make a booking?
Bookings can only be made with payment over the phone; unfortunately at this time we cannot accept bookings or payment in person. We are currently accepting card payments and Active Kids Vouchers over the phone.
If you had already used your first Active Kids voucher before we closed - good news! The second voucher (available from July 1st) can now be applied for at Service NSW.
I had an active booking when you closed, can I still have the same time?
All lessons must be rebooked over the phone. Your previously booked lesson times in March do not automatically carry over when we re-open. We are running to a similar timetable we previously had but have had to reduce the number of classes we provide to meet current requirements.
In the months we have been closed, we are also aware that our customers schedules have changed. To make it fair for all of our customers, all classes are currently empty and ready for you to secure a time and day that suits your current needs.
Are all classes returning in August?
Due to NSW Health restrictions on physical distancing in classes with adults, we will not be running our Aquatot (baby and parent) or Adult classes at this stage. We will be sure to let you know when the guidelines allow us to bring these classes back!
All other classes will be resuming, with a slightly altered timetable.
Is lap swimming returning in August?
Yes! Lap swimming will be available weekdays between 7am - 11am. Upon entry, you will need to record your details with our staff for record keeping purposes.
In line with current requirements, and to help keep you safer, we are implementing the following health and safety measures:
Have you ever wondered how we keep our water so crystal clear and clean? Earlier this year we filmed a behind the scenes look at the science and machinery that is at work - we think it's magic!
What exactly is allowed in NSW swimming pools under the current restrictions? We will be adhering to all these guidelines upon our re-opening, and kindly ask you to follow the advice of staff at all times to keep you safer.
The covers have lifted! All that's left to do is add the all important water!